Managing Contacts from within the Customer Control Panel

Domain Name Contacts may be created and managed independent of domain names as well, directly from within the Customer Control Panel.

More About Contacts 

Note

  • The Contact details of a domain name is typically modified from the Order Information view of individual domain names.

    Additional Information

    Modifying Contact details from the Domain Name Management interface

  • Unused Contacts (except Default Contacts) that were created more than six months ago are archived. Archived Contacts will not appear in the List of Contacts, would not be searchable and will not be available for selection during domain name registration and transfer.

    Additional Information

    Default Contacts

To Add a Contact (Anchor: add)

  1. Login to your Customer Control Panel. See details

  2. In the Menu, point to Settings -> Domain Specific -> Contacts Management and then click Add.

  3. Select the type of Contact you wish to add and provide the details for this Contact.

    Contact Types, Accented Characters and Domain Name Extension Specific Conditions 

    Note

    • Contacts are of the following types:

      • General Contact: This contact corresponds to the 4 Contacts (Registrant, Administrative, Technical and Billing) associated with most of the top-level domain names like .COM, .NET, etc..

      • .CN Contact: This type of Contact is specific to a .CN domain name.

      • .CO Contact: This type of Contact is specific to a .CO domain name.

    • The Add Contact form supports the following, except for the Phone Number, Fax Number and Email Address fields:

      • Accented characters in case of the below Contact Types:

        • General Contact

          • Thin Registry - All characters

          • Thick Registry - A set of characters and this set varies from Registry to Registry

        • .CO Contact

      • Chinese characters in case of .CN Contact (Contact Type).

    • While the system permits adding multiple Contacts with the same Name, Company Name, Address, etc., it is not recommended, as it may lead to confusion while registering domain names and/or managing Contacts in the future.

  4. Click Add to complete the process.

Contacts thus added can be viewed from the Contact List page which can be accessed by pointing to Settings -> Domain Specific -> Contacts Management in the Menu, and then clicking List. This Contact can be chosen to represent one or more type of Contact for a domain name during the Registration process.

Contact Modification, Accented Characters and Domain Name Extension Specific Conditions 

Note

  • Modifying the details of a particular Contact in this way will result in change of Contact details for all domain names using this Contact.

  • You will encounter the below error message in case the Contact is associated with one or more suspended domain name(s):

    Attention

    Change of this contact is not allowed as it is associated with a suspended domain

  • The Modify Contact form supports the following, except for the Phone Number, Fax Number and Email Address fields:

    • Accented characters in case of the below Contact Types:

      • General Contact

        • Thin Registry - All characters

        • Thick Registry - A set of characters and this set varies from Registry to Registry

      • .CO Contact

    • Chinese characters in case of .CN Contact Contact Type.

.ASIA CED Details 

Modifying the CED details of a .ASIA domain name associated with a Contact (Anchor: CED)

If you associate a Contact with a .ASIA domain name as its CED Contact, you must specify the necessary CED details for it. You can modify this information at any time, from the Customer Control Panel.

To modify the CED Contact details associated with a Contact

  1. Login to your Customer Control Panel. See details

  2. In the Menu, go to Settings -> Domain Specific -> Contacts Management and then click List.

  3. Click the Contact Id link of the Contact you wish to modify. Then, click the Modify CED Details button .

  4. The existing CED details are displayed. You can modify them, as required.

  5. Click the Continue button to save the changes.

Additional Information

Overview of .ASIA domain names

.US Nexus Information 

Modifying .US Nexus information associated with a Contact (Anchor: nexus)

If you associate a Contact with a .US domain name, you must specify the necessary Nexus information for it. You can modify this information at any time, from the Customer Control Panel.

To modify .US Nexus information associated with a Contact

  1. Login to your Customer Control Panel. See details

  2. In the Menu, go to Settings -> Domain Specific -> Contacts Management and then click List.

  3. Click the Contact Id link of the Contact you wish to modify. Then, click the Modify Nexus Information button.

  4. Specify the new Application Purpose and Nexus Category for the Contact, as appropriate and click the Continue button to save the changes.

Additional Information

Overview of .US domain names

To Delete a Contact (Anchor: delete)

If a specific Contact is no longer required, you may delete the same by following the steps listed below:

  1. Login to your Customer Control Panel. See details

  2. In the Menu, point to Settings -> Domain Specific -> Contacts Management and then click List.

  3. Click the Contact Id link of the Contact you wish to delete.

  4. Click the Delete button and confirm the deletion.

Note

A Contact can be deleted only if it is:

  • not associated with any domain name, or

  • not used as a Default Contact under your Customer account.

    Additional Information

    Setting Default Contacts