Modifying the Whois (Contact Details) of Domain Names

Typically, Domain Name Contacts are of the following types:

• Registrant Contact

• Administrative Contact

• Technical Contact

• Billing Contact

In the system, Contacts are independent of a domain name. All contact information that you have used for registering any domain name, is maintained separately in a Contact database. This allows you to re-use the contact information for any other domain name registration without having to fill in all the values again. Think of this as linking Contacts from your Contact database to the domain names you register. Whenever you change any contact information in any Contact, it will automatically change that information in every domain name which uses that contact information and reflect the same immediately in the Whois lookup results of your domain name.

Whenever you change the contact information of a Registrant Contact that is associated with a Domain Name the contact change has to be approved by both the losing and the gaining registrant. The changes can also be authorized by a Designated Agent

What is Designated Agent (DA)

The ICANN Transfer Policy allows the sponsoring registrar to serve as a Designated Agent (DA). The Designated Agent is specifically authorized by the Prior Registrant and New Registrant to make any change on its behalf, through consent that must be obtained from both individually at least once by the sponsoring registrar.

When modifying the name and/or company and/or email address details of the registrant, the user will be provided two options:

1. Registrant Authorization not required -- Appoint Registrar as Designated Agent:

   Registrar acts as Designated Agent and authorizes the change request. Under this option, the registrant cannot opt out of the 60-day lock. If both the Prior Registrant and New Registrant authorized the registrar to serve as DA, the change request will apply immediately. If only one has authorized the registrar to serve as DA, the change will only occur after the Prior Registrant or New Registrant, whichever is required, consents to the requested change.

2. Registrant Authorization required -- Maintain Status Quo:

   As it currently is handled now, the Prior Registrant and New Registrant receive email messages asking to approve the change to the Registrant contact. Option to opt out of 60-day lock will be provided to the registrant.

To Modify Contact Details for a Domain Name

Exceptions 

1. Login to your Control Panel, search for the domain name whose Contact Details you wish to modify and proceed to the Order Information view. See details

   About Lock / Suspension 

   Note

   • If the domain name is Locked/Suspended, you will have to first get it Unlocked/Unsuspended it before proceeding further.

   • For Resellers: If the domain name is Locked by you, you may proceed without Unlocking it.

   • For Resellers: If the domain name is Locked by Chayu Xyz, you need to get it Unlocked first. Contact us at http://www.chayu.xyz/.

   • For Resellers: If the domain name is Suspended by either you or Chayu Xyz, it needs to be first Unsuspended, before you can proceed.

   Additional Information

   Unlocking a domain name

   Unsuspending a domain name

2. Click the Contact Details link to proceed to the Contact Details view.

   About Contact Details View 

   Note

   Additional Information

   Modifying .US Nexus information

3. Modify the details and click the Save Contact Details button to proceed to save the changes.

   • You may choose to use the the Registrant Contact Details for the Administrative, Billing & Technical Contact Details by selecting the Use same contact for Administrative, Billing & Technical details checkbox.

   Contact Modifications that trigger Change of Registrant verification 

   Note

   • Contact modifications to the following fields will trigger Change of Registrant verification and you will be provided with an additional step to complete contact modification:

     • Name

     • Company Name

     • Email Address

   • Modification to the Contact Details in these circumstances will present you with the following options:

     • Registrant authorization NOT required: You authorize the registrar to act as a designated agent on behalf of the registrant to approve the contact changes. A mandatory 60 day lock will be applied on the domain.

     • Mandatory registrant authorization required:The changes will be applied only post approval from the losing and the gaining registrant. You have an option to opt out of the 60 day transfer lock if this option is selected

   • You may choose either of the options above and click the Save Contact Details button. Based on your preference the contact modification will go through immediately or will be pending registrant authorization. The 60-day lock will also be applicable based on the preference.

   Domain Name Extension Specific Contact Information 

   Note

   • The Modify Contact form supports the following, except for the Phone Number, Fax Number and Email Address fields:

     • Accented characters in case of the below Contact Types:

       • General Contact

         • Thin Registry - All characters

         • Thick Registry - A set of characters and this set varies from Registry to Registry

       • .CO Contact

     • Chinese characters in case of .CN Contact (Contact Type).

   • In case of a .JOBS ^{(Anchor: jobsaddrules)} domain name, the following is relevant:

     • Modifying the Registrant Contact Organization for a .JOBS domain name will necessitate re-verification.

       A fee might apply depending on the situation; instances are handled on a case by case basis by the Registry Operator for .JOBS (Employ Media LLC). Registry Operator may be contacted directly at the time of the Registrant change to find out if there is going to be any fee.

     • You may modify the additional information associated with a .JOBS domain name, from this interface.

Contacts Management Independent of Domain Name 

Contact Details Modification Errors and Domain Name Extension Specific Conditions 

Modifying CED Contact Details for a .ASIA domain name

At the time of registering a .ASIA domain name, you are required to designate a CED Contact.

About CED Contact 

In this regard,

• you may choose either the Registrant, Admin, Technical or Billing Contact as the CED Contact, or

• if none of these Contacts meet the CED requirement, you can use the CED Contact provided by Chayu Xyz. In this case, the Technical Contact provided by you gets replaced by the CED Contact. Due to this, information of the Technical Contact associated with such a .ASIA domain name cannot be modified.

To Modify the CED Contact associated with a .ASIA domain name

1. Login to your Control Panel, search for the domain name and proceed to the Order Information view. See details

   About .ASIA Lock / Suspension 

   Note

   If the domain name is Locked/Suspended, you will have to first get it Unlocked/Unsuspended it before proceeding further.

   For Resellers: If the domain name is Locked by you, you may proceed without Unlocking it.

   For Resellers: If the domain name is Locked by Chayu Xyz, you need to get it Unlocked first. Contact our Support Team at http://www.chayu.xyz/.

   For Resellers: If the domain name is Suspended by either you or Chayu Xyz, it needs to be first Unsuspended, before you can proceed.

   Additional Information

   Unlocking a domain name

   Unsuspending a domain name

2. Click the Contact Details link.

3. The existing CED Contact is marked as (CED). Here, you may modify the CED Contact specific details.

   You may also select one of the other Contacts (Registrant, Administrative, Billing or Technical) as the CED Contact for the domain name. For this, click the specific Contact, select the Use this as your local Contact(CED) checkbox. If the newly selected Contact has never been used as a CED Contact before, you would be prompted to provide additional information, so as to declare that this Contact is a legal entity within the DotAsia Community. Provide the details.

   

   If you had chosen the CED Contact provided by Chayu Xyz during the registration of your .ASIA domain name, the newly selected CED Contact will now be listed as the Technical Contact for your domain name.

4. Click the Save Contact Details button.

.ASIA CED Contact Modification Errors